Privacy Policy

Resilience Mental Health & Men's Wellness LLC
Serving Delaware and Texas

1. Introduction

Resilience Mental Health & Men's Wellness LLC ("the Practice," "we," "our," or "us") is committed to protecting your privacy and safeguarding the personal and health information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and protect your information in connection with our mental health and wellness services, our website, and all digital platforms associated with our practice.

We operate in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Health Information Technology for Economic and Clinical Health (HITECH) Act, applicable Delaware and Texas state privacy laws, and all other relevant federal and state regulations governing the confidentiality of health information.

By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Health Information (PHI)

As a healthcare provider, we collect Protected Health Information (PHI) as defined under HIPAA. This may include:

• Full legal name, date of birth, and contact information
• Medical and psychiatric history, diagnoses, and treatment records
• Medication histories, prescriptions, and clinical notes
• Insurance information and billing records
• Emergency contact information
• Social history and mental health assessments

2.2 Non-Clinical Personal Information

When you interact with our website or contact our practice, we may collect: name, email address, and phone number submitted via contact forms; appointment scheduling information; payment and billing details; and communications sent to our office electronically.

2.3 Website and Technical Data

Our website may automatically collect non-identifying technical information, including IP address and browser type, pages visited and time spent on site, referring website addresses, and device type. This information is collected through standard web server logs and, where applicable, cookies. We do not use this data to identify individual visitors.

3. How We Use Your Information

3.1 Treatment, Payment, and Healthcare Operations

Your Protected Health Information is used primarily to provide you with high-quality mental health and wellness care. Specifically, we use your information for diagnosing, treating, and managing your mental health needs; coordinating care with other treating providers with your authorization; processing insurance claims and billing; conducting quality improvement and internal practice operations; and complying with legal, regulatory, and accreditation requirements.

3.2 Communications

We may use your contact information to send appointment reminders and scheduling confirmations, provide instructions related to your care, share wellness resources or practice updates (with your consent), and respond to inquiries submitted through our website.

3.3 Website Improvement

Technical data collected from our website is used solely to analyze usage patterns, improve site functionality, and enhance the user experience. It is not used for clinical purposes.

4. Disclosure of Your Information

4.1 Permitted Disclosures Under HIPAA

We may disclose your Protected Health Information without your express authorization only in the circumstances permitted by HIPAA, including: to other healthcare providers involved in your treatment; to your health insurance plan for billing; as required by law, including court orders, subpoenas, or public health reporting obligations; to prevent a serious threat to health or safety; and for workers' compensation purposes.

4.2 Disclosures Requiring Your Authorization

We will not disclose your PHI for psychotherapy notes, marketing communications, sale of your health information, or most other uses not described in this policy without your written authorization. You have the right to revoke an authorization at any time in writing.

4.3 Business Associates

We may share your information with contracted third parties ("Business Associates") who assist in our operations , such as electronic health record (EHR) vendors, billing services, and telehealth platforms. All Business Associates are required to sign a HIPAA-compliant Business Associate Agreement (BAA) and are legally obligated to protect your information.

4.4 No Sale of Personal Information

We do not sell, rent, or trade your personal or health information to any third party for commercial purposes.

5. Your Rights Regarding Your Health Information

As our patient, you have the following rights under HIPAA and applicable state law: Right to Access, Right to Amendment, Right to an Accounting of Disclosures, Right to Request Restrictions, Right to Confidential Communications, and Right to a Paper Copy of This Policy. To exercise any of these rights, please contact our Privacy Officer using the information provided in Section 9 of this policy. We will respond to all requests within 30 days.

6. Telehealth and Digital Services

Resilience Mental Health & Men's Wellness LLC may offer telehealth services via HIPAA-compliant video and messaging platforms. Sessions are conducted only through encrypted, HIPAA-compliant technology. We do not record sessions without your explicit written consent. Clinical notes from telehealth encounters are maintained in your medical record under the same confidentiality standards as in-person visits.

7. Data Security

We implement administrative, physical, and technical safeguards to protect your information against unauthorized access, use, alteration, or destruction. These measures include encrypted storage and transmission of electronic PHI, access controls, regular staff training, and secure disposal of records. In the event of a breach of unsecured PHI, we will notify affected individuals, the U.S. Department of Health and Human Services, and, if required, the media, in accordance with the HIPAA Breach Notification Rule.

8. Minor Patients

If you are the parent or legal guardian of a minor receiving services from our practice, your rights with respect to that minor's health information are governed by applicable state law. In Delaware and Texas, specific provisions govern when a minor may consent to their own treatment and when parental access to records may be restricted. Please contact us with any questions regarding minor patient rights.

9. State-Specific Privacy Provisions

Delaware: Residents of Delaware are afforded privacy protections under the Delaware Code and the Delaware Health Care Claims Database Act. Mental health records may be subject to additional confidentiality protections under Delaware law. We comply fully with all applicable Delaware statutes governing the privacy and release of behavioral health information.

Texas: Texas residents are protected under the Texas Medical Records Privacy Act (TMRPA) and the Texas Health & Safety Code. These statutes may impose additional requirements beyond HIPAA. We fully comply with Texas law regarding the confidentiality of mental health and substance use records, and the rights of Texas patients to access and amend their health information.

10. Contact Our Privacy Officer

If you have questions, concerns, or wish to exercise your privacy rights, please contact our designated Privacy Officer:

If you believe your privacy rights have been violated, you also have the right to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at www.hhs.gov/ocr, without fear of retaliation from our practice.

11. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Material changes will be posted prominently on our website and, where required, communicated directly to current patients. The effective date at the top of this document will be updated with each revision. Continued use of our website or services following the posting of changes constitutes your acceptance of the revised policy.