Notice of Privacy Practices
Our Commitment to Your Privacy
Resilience Mental Health & Men's Wellness LLC understands that health information about you is personal. We are committed to protecting your health information. This Notice applies to all records of your care generated by this practice, whether created by our providers or by a business associate acting on our behalf. We are required by law to maintain the privacy of your protected health information (PHI), to provide you with this notice, and to follow the terms of this notice currently in effect. We reserve the right to change this notice. Revised notices will be posted in our offices and on our website.
How We May Use and Disclose Your Health Information
We may use and share your health information for the following purposes without requiring your additional written authorization:
- Treatment: To provide, coordinate, or manage your mental health care, including sharing information with other providers involved in your care.
- Payment: To bill and collect payment for services rendered, including sharing information with health insurers, Medicare, or Medicaid.
- Healthcare Operations: For quality assurance, staff training, audits, accreditation, and other business management activities necessary to run our practice.
- Required by Law: When mandated by federal, state, or local law, including responses to court orders or administrative subpoenas, and required public health reporting.
- Serious Threats: To prevent or lessen a serious and imminent threat to the health or safety of a person or the public, consistent with applicable law and professional ethical standards.
- Abuse, Neglect, or Domestic Violence: To report suspected abuse, neglect, or domestic violence to authorized government agencies as required or permitted by law.
- Military & Veterans: To authorized military command authorities if you are or were a member of the armed forces, as required or permitted by law.
- Workers' Compensation: As authorized or required by state workers' compensation laws to the extent necessary for compliance.
- Business Associates: With third parties that perform services on our behalf under written agreements requiring them to safeguard your PHI in compliance with HIPAA.
Uses and Disclosures Requiring Your Written Authorization
The following uses and disclosures require your separate written authorization. You may revoke an authorization in writing at any time; revocation does not apply to actions already taken in reliance on your authorization:
- Psychotherapy notes (with limited exceptions)
- Marketing communications about our services or third-party products
- Sale of your protected health information
- Any other uses or disclosures not described in this Notice
Special Protections for Mental Health Information
As a mental health and wellness practice, we adhere to heightened privacy protections required by state and federal law. Psychotherapy notes are maintained separately from your general medical record and receive enhanced legal protection. Substance use disorder treatment records, if applicable, are further protected under 42 CFR Part 2 and may not be disclosed without your specific written authorization except in narrow circumstances. Information about HIV/AIDS status and certain other sensitive conditions may be subject to additional protections under Delaware and Texas state law. We will always advise you if a special authorization is needed before sharing such information.
Telehealth and Electronic Communications
Resilience Mental Health & Men's Wellness LLC may provide services via telehealth platforms. All electronic communications and telehealth sessions are conducted through HIPAA-compliant, encrypted technology. We take all reasonable safeguards to protect your health information during electronic transmission. By consenting to telehealth services, you acknowledge the inherent limitations of electronic communications and authorize their use for your care.
Your Rights Regarding Your Health Information
You have the following rights with respect to your protected health information. To exercise any of these rights, please submit a written request to our Privacy Officer at any office location.
Right to Access
Request to inspect and obtain a copy of your protected health information in our records. We may charge a reasonable, cost-based fee for copies.
Right to Amend
Request corrections or additions to your health information if you believe it is inaccurate or incomplete. We may deny requests in limited circumstances permitted by law.
Right to an Accounting
Obtain a list of certain disclosures we have made of your protected health information, subject to certain exceptions permitted under HIPAA.
Right to Restrict
Request limitations on how we use or share your health information. We are not required to agree, except in limited circumstances involving out-of-pocket payments.
Right to Confidential Communications
Request that we contact you only through certain means or at certain locations (e.g., only at home or only by mail).
Right to a Paper Copy
Receive a paper copy of this Notice of Privacy Practices upon request, even if you have agreed to receive it electronically.
Our Duties
We are required by law to:
- Maintain the privacy and security of your protected health information.
- Notify you promptly if a breach occurs that may have compromised the privacy or security of your information.
- Follow the terms of this Notice as currently in effect.
- Not use or share your information other than as described in this Notice unless you provide written authorization, which you may revoke in writing at any time.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or with the U.S. Department of Health and Human Services Office for Civil Rights. You will not be penalized, retaliated against, or denied services for filing a complaint in good faith.
Contact Information
Locations: Delaware & Texas
Privacy Officer: Practice Administration
To Exercise Your Rights: Contact us in writing at your nearest office or via our website contact form
To File a Complaint (HHS OCR): hhs.gov/ocr/privacy/hipaa/complaints/ | 1-877-696-6775
Acknowledgment of Receipt
Under HIPAA, we are required to make a good faith effort to obtain your written acknowledgment of receipt of this Notice. Please sign below to confirm that you have received a copy of this Notice of Privacy Practices.